Support Coordination For The NDIS.

Find the right information, support and services with a personal guide by your side.

Two people, one adult & one older person, sitting on a couch looking at each other laughing.
What is Support Coordination?

Support Coordination relates specifically to the National Disability Insurance Scheme (NDIS).

It’s provided by a Guide Dogs Support Coordinator, a trained professional who puts your needs first as you navigate the NDIS.

Services, funding supports, plans, budgets; if you’re new to the NDIS, or you have complex needs, it can seem confusing and complicated. Luckily, our Support Coordinators are available to guide you through the process.

Your Support Coordinator will partner with you to understand your unique goals and make things happen to ensure you can achieve them.

Support Coordinators offer a free pre-planning service to people who:

  • Have low vision or blindness and are considering the NDIS.
  • Are renewing their plans and need support.

Support Coordinators are employed by Guide Dogs, but if you want or need something outside of our services to achieve your goals, they can connect you with the right people and organisations.

What does a Support Coordinator do?

Support Coordinators can work with you to set clear goals, define and understand your needs, and enable you to live the life you want.

Support Coordinators are on hand to ensure you:

  • Understand the NDIS.
  • Prepare for your NDIS meeting.
  • Put your NDIS plan into action.
  • Get the best value out of your NDIS plan.

In partnership with your Support Coordinator, you can easily understand your eligibility, cut through the jargon, and get your plan together.

Who can benefit from Support Coordination?

Most people will benefit from connecting with a Support Coordinator.

Not everyone will need or want Support Coordination as part of their NDIS plan, but the majority of people we communicate with do benefit from a Support Coordinator’s assistance.

You may benefit from Support Coordination if you are concerned that:

  • You may not be able to read your plan.
  • You may not be able to use the NDIS Participant Portal.
  • You have worries about understanding your plan.
  • You have worries about identifying, connecting with, or managing your relationship with different service providers.

Beyond the complexities of your NDIS plan, Support Coordinators can also assist in supporting many complex sensory or communication needs. This includes assisting you to access:

  • Auslan and other sign language interpreters.
  • Deaf relay interpreters.
  • Language interpreters for people with diverse cultural or linguistic backgrounds.
  • Communication technologies.
Request support

Take the first step towards greater independence.

If you have a question or need help, our team can assist.

    This will help us make sure the right team receives your enquiry.


    Please use our dedicated referral form so that we can capture all the required details.










    Examples: “I have recently been diagnosed with an eye disease” or “How can I navigate my environment more safely?”
    Note: If you’re not sure, leave this section blank and our team will get in contact and talk you through the support and services available to help you achieve your goals.

    Leisure and Lifestyle Services

    Explore leisure and lifestyle classes and activities, connect with other people to form new friendships, and share stories and experiences.

    Occupational Therapy

    Support to learn the skills and techniques you use in everyday life, like making dinner, gardening at home, or doing the grocery shopping.

    Neurological Vision Services

    Adjust to new life circumstances by learning valuable skills for day-to-day living at home and in the community.

    Depending on your goals, you may benefit from multiple services in combination for the best possible support.

    Two Guide Dogs Clients sitting drinking tea laughing